Terms of service

OVPN is owned and operated by OVPN Integritet AB. Org nr: 556999-4469


Payments

Payments are always done in advance. OVPN allows five different payment methods, including PayPal, Credit card payment, Swish, Bitcoin and cash sent in an envelope. The subscription period begins when OVPN receives the payment.

If within the European Union, all prices stated include the VAT of the country you're visiting from. If outside the EU, no VAT is charged. Visit this page for more information.

Subscription periods

OVPN offers three different subscription lengths. 1 month (31 days), 3 months (93 days) and 1 year (366 days). The contract between OVPN Integritet AB and the customer runs as long as the subscription length.

Personal subscription

Subscriptions are personal and may not be used by other people. If multiple users use the same account it will be suspended immediately.

Refund policy

OVPN has a 10-day money-back guarantee for first-time purchases. In accordance with Swedish law under which OVPN operates, we reserve the right to refuse refunds of renewal purchases.

The customer must contact OVPN within 10 days of making the first payment by email or live chat for the money-back guarantee to be valid. For payments made in Bitcoin, the equivalent amount will be refunded, regardless of exchange rate fluctuations. For cash refunds, the customer must visit our office to receive the refund.

Renewal of subscriptions

Subscriptions renew automatically when payment was done via a Credit card or Paypal. Credit card & PayPal payments are the only payment methods enabling automatic subscription renewal.

The customer can, at any point, deactivate automatic renewal on the account dashboard. No charges will be made if automatic subscription renewal is inactive.

Purchasing the OVPNbox

The customer has 14 days from the delivery date to cancel his or her purchase.

If a customer wishes to return the OVPNbox, any shipping cost is paid by the customer. If the OVPNbox is returned to us damaged, the customer is held responsible. The OVPNbox and all included items must be returned in their original packaging.

Changes in terms of service

No notification to customers is required if only small changes in the agreement is altered. OVPN will contact all customers by email if dramatic changes are made.

Illegal activities

Customers may not use our services to commit crimes. In the case of a crime being comitted, OVPN retains full rights to suspend the account in question without a refund.

Service uptime

OVPN aims to keep server uptime as high as possible. Active paying users get two minutes for every one minute of downtime that exceeds 0.5% downtime per calendar month.

Responsibility

OVPN is not to be held responsible for any damages or loss of income caused by using our services.

Disputes

All disputes that can not be resolved individually between OVPN and the involved parties will be resolved in Swedish court.