Privacy policy

OVPN is owned and operated by OVPN Integritet AB. Org no: 556999-4469


Logging policy when using our services

OVPN does not log any activity from customers when connected to our VPN service. Thus, we do not know who is connected to our service, what they are doing or when they are doing it. At a bare minimum, this means that we do not store any bandwidth information for users or any timestamps for connections.

Writing permissions for the OpenVPN processes have been removed from the servers operating our VPN service. This prevents any user information from being logged at any time.

This is a conscious decision from our side as we take anonymity seriously and believe that privacy online is a human right.

Court orders

Hypothetically, if a court order was issued asking us to give out information about our customers, there would be no information or logs that we can provide. No information about what our users do when connected is stored.

The only information we would be able to provide would be the method of payment, that is if the customer paid via bitcoin, PayPal, cash, or credit card. We have not provided any information about our customers to a third party to date.

Customer information

As our customer you will need to enter an email address and a password. We recommend our customers to provide an email as we send receipts after a payment has been made, but to be clear, providing a valid email address is not mandatory.

Credit card payments

Your credit card information is not stored by us. Our credit card solution provider Braintree which is PCI DSS certified, is used to secure your payment information. Thus, we do not have access to your credit card information and it is not stored by us.

We encourage all our users to pay for OVPN anonymously.

Website

Piwik is included, so we can measure how users interact with the website and to find areas of improvement. Intercom is also included to provide customer support. Intercom & EmailOctopus are used for email marketing.

We use reporting tools from Google and Facebook to measure ad efficiency. We also use Adrecord & CJ. We do this to minimize our marketing and advertising costs in order to invest any savings into improving and building out our infrastructure.

Confidentiality

OVPN can not share information regarding where, how and when customers use OVPN - since that information does not exist. Furthermore, we do not require e-mail addresses when signing up. However, if an e-mail address is supplied, we reserve the right to use that email address for marketing purposes, such as: email (via Mailgun) and ad targeting (via Facebook).

If a customer wishes to delete any information we have about them, that customer can contact us. If the customer in question has an active subscription, any remaining subscription time will also be removed.