matomo

Miscellaneous

What is your privacy policy?

In short: You are completely anonymous when you are using our VPN service. If you wish to read a detailed privacy policy, you can find it here: privacy policy. The privacy policy is written in layman’...

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Who are the people behind OVPN?

OVPN is operated by OVPN Integritet AB. Organization number: 556999-4469. The owners of OVPN are David Wibergh and Ruben Rehn....

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Swish: Issue with incorrect amount

This error message looks something like: "You paid X SEK but was supposed to pay Z SEK." This usually only occurs when buying add-ons. If you get this error message, try the following: Reload the pay...

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Encryption of e-mails sent to customers.

Update: This functionality has been removed as few of our customers chose to use it. If you have a PGP key connected to your e-mail address, you can add it to OVPN in order for e-mails sent...

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Can I connect to OVPN with ChromeOS?

ChromeOS uses unique .onc-files which we do not offer. If you want to connect on ChromeOS we suggest using a router-based solution....

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Cancel subscription

A subscription is created by default when purchasing via credit cards and PayPal. Other payment methods do not create recurring subscriptions and therefore the subscription will be cancelled automatic...

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How can I get a refund?

At OVPN we have a 10-day refund policy for the first purchase. As long as you contact us about a refund within 10 days of the first purchase, you can get a full refund.When you contact us about your r...

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Which countries do you have servers in?

OVPN has an ever-growing list of locations. For a full, up-to-date list of our locations please check our Network page....

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Microsoft Office says I'm offline while connected to OVPN

If Microsoft Office-products (or some other Windows applications) give an error message that you are offline while connected, it's possible you're afflicted by a Windows bug caused by the way Windows ...

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I'm a gamer. What's the best solution for me?

If you're a gamer and want to use a VPN while gaming, we recommend using WireGuard. It offers the best speed, the lowest packet loss, and the best latency -- all of which are important while gaming....

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Setting a static IP address in AsusWRT Merlin

Setting a static IP address on devices that you use a lot is quite beneficial, especially if you need to forward ports over WAN or LAN. To set a static IP address for a device in AsusWRT Merlin, follo...

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Activate the killswitch in AsusWRT Merlin

AsusWRT Merlin has a built-in killswitch that ensures nothing will leak over the WAN connection. While not necessary, it is recommended that you set a static IP address on your devices beforehand. To ...

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Port forwarding in AsusWRT Merlin

Before you continue with this guide it is strongly recommended that you set a static IP address and activate the killswitch. You will also need to open the designated ports over the VPN connection, yo...

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