matomo

I have forgotten my username

You can log in using both your username and email address as username. However, if you haven't entered an email address and forgot your username we can help you locate your username. In order to help you locate your username, we need information about the payment method you used. We need the following information:

PayPal

  1. Date of the latest transaction

  2. Amount paid

  3. Your PayPal email address

Credit card

  1. Date of the latest transaction

  2. Amount paid

  3. Last 4 digits of the card used

Bitcoin

  1. Date of the latest transaction

  2. Amount paid

  3. Transaction ID

Swish

  1. Date of the latest transaction

  2. Amount paid

  3. Phone number used


Other than the aforementioned information we may ask you other questions to verify that you are the owner of the account in question.

Unfortunately we are not able to help you locate your account if you paid using cash.