Functionality

Does Plex work while using OVPN?

Plex does work when using OVPN, but you need to order the service for Public IPv4. Our default subscription is using shared IP addresses, meaning that many people can use the same external IP addre...

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Do you only use OpenVPN, or are you also offering PPTP?

We don’t offer PPTP. PPTP has become obsolete and is regarded a security risk by experts. Microsoft has stated that you shouldn’t use PPTP. You can read our article explaining the security flaws for P...

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How do I disable IPv6?

By default, OVPN assigns an IPv4 and IPv6 address for all users. However, since some devices don't support IPv6 it's possible to deactivate the IPv6 assignment. When you’re logged into the website,...

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How do I see how much time is left on my subscription?

Go to the dashboard. On the right hand side, you will see how much time you have left on your subscription. If there is no time left, you need to renew your subscription in order to keep on using OVPN...

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I have forgotten my password!

If you entered a valid email address when you signed up, it’s possible to reset your password. However, if you entered an invalid email address, there is unfortunately nothing we can do. We encoura...

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Is it possible to use the same account on several different devices?

The same account can be used on four different devices at the same time. You can find custom-made configuration files for different kinds of devices by clicking on Configuration in the footer when yo...

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Refer your friends

When you purchase an OVPN subscription, you get promotion codes. You can give these codes to your friends for them to use when they sign up. If you have received a promo code and then purchase an ...

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Where can I see my receipts?

You can find all of your receipts by logging into the website. Once logged in, go to billing (located in the menu button in the upper-right corner)....

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Verify ownership of account

When you contact our support team, we might ask you to verify yourself as the owner of the account. This doesn’t mean that you should send us your password or any kind of personal information about yo...

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Opening ports

A big upside with OVPN is that you can forward ports while you are connected. By Opening a port you can run a web server as an example on your device even though you are connected to OV...

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I have forgotten my username

You can log in using both your username and email address as username. However, if you haven't entered an email address and forgot your username we can help you locate your username. In order to he...

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How does OVPN keep track of simultaneous devices?

You can use OVPN to connect up to 4 concurrent connections. In order to keep track of the number of connections you have, OVPN uses a device counter. This device counter does not use any identifiable ...

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