Functionality

Does Plex work while using OVPN?

Plex does work when using OVPN, but you need to order the service for Public IPv4. Our default subscription is using shared IP addresses, meaning that many people can use the same external IP addre...

Do you only use OpenVPN, or are you also offering PPTP?

We don’t offer PPTP. PPTP has become obsolete and is regarded a security risk by experts. Microsoft has stated that you shouldn’t use PPTP. You can read our article explaining the security flaws for P...

How do I disable IPv6?

By default, OVPN assigns an IPv4 and IPv6 address for all users. However, since some devices don't support IPv6 it's possible to deactivate the IPv6 assignment. When you’re logged into the website, g...

How do I see how much time is left on my subscription?

Go to the dashboard. On the right hand side, you will see how much time you have left on your subscription. If there is no time left, you need to renew your subscription in order to keep on using OVPN...

I have forgotten my password!

If you entered a valid email address when you signed up, it’s possible to reset your password. However, if you entered an invalid email address, there is unfortunately nothing we can do. We encoura...

Is it possible to use the same account on several different devices?

The same account can be used on four different devices at the same time. You can find custom-made configuration files for different kinds of devices by clicking on Configuration in the footer when you...

Refer your friends

When you purchase an OVPN subscription, you get promotion codes. You can give these codes to your friends for them to use when they sign up. If you have received a promo code and then purchase an OVP...

Where can I see my receipts?

Log into your account, and go to the dashboard; afterwards click on Receipts. Here you will see a list of all payments that we have received from you. ...

Verify ownership of account

When you contact our support team, we might ask you to verify yourself as the owner of the account. This doesn’t mean that you should send us your password or any kind of personal information about yo...